FREQUENTLY ASKED QUESTIONS

ARE THERE ANY 3RD PARTY PURCHASING OPTIONS AVAILABLE?

There are no official or legal 3rd party resellers or distributors for Infinite Series software. https://www.aaronventure.com/ is the only website where you can purchase my software legally and through a safe payment gateway.

MY CREDIT CARD KEEPS GETTING REJECETED

If you’re using a VPN, it’s masking the point of sale and FastSpring will not let you complete the purchase as a safety/anti-fraud precaution. Disable your VPN and try again.

If you’re still not making any progress, fill out the form here https://fastspring.com/consumer-support-form/ . FastSpring are in charge of payment processing for Infinite Series and they’ll get you sorted ASAP.

WHY CAN’T I ADD INFINITE SERIES LIBRARIES TO THE “LIBRARIES” TAB IN KONTAKT?

Infinite Series libraries are not KONTAKT Player libraries and therefore cannot be added to the Libraries tab via Native Access, nor do they need a serial in order to work. Infinite Series libraries need the full version of KONTAKT 5.7.0 or newer in order to work.

I SEE A RED “DEMO” TAG NEAR THE PATCHES WHEN I LOAD THEM INTO KONTAKT PLAYER

Infinite Series libraries are not KONTAKT Player-ready (Powered by KONTAKT). Infinite Series libraries need the full version of KONTAKT 5.7.0 or newer in order to work. With KONTAKT Player, they will only work in demo mode for 15 minutes before having to be reloaded.

IS THERE A DIFFERENCE TO BUYING A SINGLE PRODUCT AND CROSSGRADING vs. WAITING FOR/BUYING A BUNDLE?

No. Crossgrade discount is the same as the bundle discount, and you end up with the same reduced final price. Simply fill out the form on the lower end of the Bundles page and you’ll get your crossgrade code in no time.

DOES THE EDUCATIONAL DISCOUNT STACK WITH THE BUNDLE/CROSSGRADE DISCOUNT AND SALES?

No.

HOW DO I UPDATE MY PRODUCTS TO THE LATEST VERSION?

Check out the How do I update? page.

HOW DO I RE-DOWNLOAD MY PRODUCTS?

Head to the Order Management page. Doesn’t matter if your download link specifies an older version, the link itself is tied to your order number and will always fetch the latest version from the server.

CAN YOU SHARE ANYTHING ABOUT THE UPCOMING BRASS/WOODWINDS UPDATES?

The slog of re-configuring CC mapping will be gone. There will be a dedicated controller panel, along with a one-click copy/paste of settings to any other Infinite patch in any other Kontakt instance. Goes for all settings. Preset saving as well, so you can easily share these with others or save them for yourself.

Resolution of sound and control improved by a factor of 2^13. More control over instrument behavior and user control, along with control curves, micro-tuning, tone shaping and more. Built-in DSP for even more sound control, especially when plugging in individual instruments for solo passages. More and better mutes.

Smaller memory footprint, faster loading. Smaller drive footprint. Overall much simpler template building and patch handling experience. Better update experience. More and better mixer controls. More room controls with RT adjustment.

And a lot more.

WHEN IS ‘INFINITE STRINGS’ COMING OUT? WHAT WILL THE PRICE BE? WILL IT HAVE SECTIONS OR JUST SOLO INSTRUMENTS?

Infinite Strings are currently in development. There is currently no official release date, and no unofficial ETA. The current roadmap is Infinite Brass and Infinite Woodwinds new engine updates, followed by Infinite Strings after that.

The price will be $399, and owners of Infinite Brass and/or Infinite Woodwinds will be able to crossgrade for $299.

Infinite Strings will feature section patches with scalable section sizes and true auto-divisi. Also, all 60 standard instruments will also be available as individual patches, each one with access to all string section positions in each space—these will be more useful for smaller sections where details matter. There will also be 5 separate “First Chair” patches. Electric strings will be released in an update post-launch.

DO YOU HAVE ANY NEWS ON ‘INFINITE STRINGS’?

Aside from what’s written in the answer to the previous question, no.

HOW IS WORK ON ‘INFINITE STRINGS’ GOING?

It’s going well. No dead ends or some such misfortunes, I am steadily making my way through the stupidly large to-do list at a consistent pace. I just keep finding ways to make things even better than they were last month. When they do launch, it will be a much better product and user experience than Infinite Brass/Woodwinds launch was.

COOL! AND WHEN IS ‘INFINITE STRINGS’ COMING OUT?

When it’s ready.

READY FOR WHAT?

World domination, of course.

SHOULD I START MY PROJECT NOW OR WAIT FOR THE UPDATES AND STRINGS?

With no official release dates or ETAs posted, you should of course work with the tools you have right now.

OF COURSE, THANKS. THIS WAS A SILLY THING TO EVEN CONSIDER.

I still love you.

I’m just as excited as you are.

WHEN IS ‘INFINITE PERCUSSION’ COMING OUT AND WHAT INSTRUMENTS WILL IT FEATURE?

Infinite Percussion will enter full development once Infinite Strings is out. I have no estimates how long will development last. The plan is to capture mallets, multiple drums, snares, cymbals and gongs and as many auxiliary percussion instruments I can get my hands on. All of them will follow the same principles laid out by the already-released Infinite Series libraries, so you can expect infinite repetitions and non-linearity with multiple mic positions across multiple spaces with ridiculously low memory and size footprints.

EARLIER VERSIONS OF INFINITE BRASS AND INFINITE WOODWINDS HAD A “LARGE HALL” SPACE. WHEN WILL WE SEE THE NEW EQUIVALENT IN THE UPDATED VERSIONS AND WHICH VENUE WILL IT BE?

Due to COVID-19, the addition of a big ~2000-seat concert hall space to Infinite Series libraries has been delayed until further notice. For the same reason, the exact venue to be included is still undetermined. When it does come, it will be as a free update for all Infinite Series libraries, as always.